Head of Compliance, Governance and Quality

Job Description


Job title: Head of Compliance, Governance and Quality

Salary: £38,000 per annum

Hours: Full time – 38 hours per week flexible as the role requires

We are an inclusive, equal opportunities employer, we support the recruitment and employment of staff with disabilities wherever possible.


Place of Work

The primary location of this role will be a hybrid of our Head Office and home working, but agile working across our other services in York and Tadcaster will also be required.

The post holder may on occasions be required to travel beyond the region in the course of undertaking their duties.


Purpose of the job:

A Head of Compliance is required to help lead the business in all aspects relating to regulatory compliance and corporate governance including Health and Social Care, CQC, Health and Safety and GDPR.

The successful candidate will work across multiple departments in order to support and advise in maintaining and improving standards and implement new processes as well as enhance our existing processes.

To provide advice and information regarding changes to legislative or regulatory authorities that impact on the Trust’s legal and contractual obligations in the provision of services they provide.

To develop and maintain quality assurance systems, processes, and reporting with a primary objective to achieve the highest levels of excellence across key facets of the organisation: quality for customer & staff safety, service outcomes & effectiveness, regulatory compliance, and the overall customer experience.


Main Duties:

  • Provide quarterly reports for the Board of Trustees
  • Ensure that Wilberforce Trust Care Services are fully compliant with CQC and statutory requirements as a registered service
  • Provide guidance and advice to the organisation leads to ensure the delivery of the Trust’s services are compliant with the relevant and current regulatory requirements
  • To support the Head of Care & Commissioning and Registered Manager to meet compliance and performance standards in care delivery
  • To maintain up to date knowledge of regulations and legislation within your professional remit to maintain and inform strategic planning
  • Lead on all compliance matters including CQC, Local Authority requirements, Internal Quality Audits, Safeguarding and serious complaints
  • Report areas of risk to the Head of Care & Commissioning and Registered Manager
  • Maintain and develop the reporting structure and dashboard to easily display levels of compliance, quality and performance across the Trust and provide this data on a monthly basis.
  • Assist and support the Head of Care & Commissioning, Area Managers/Supervisors, Rota team and support staff to consistently deliver high quality, bespoke care and support packages
  • Work with the Care Team to ensure all service user person centred planning is in place using the correct templates and formats
  • Review ABC reports, accident and incidents report and safeguarding reports on a monthly basis
  • Follow the court of protection application process for al service users who require an application to be made.
  • Ensure the safety, wellbeing, and protection of people in the delivery of services through compliance with the organisation’s safeguarding policies and taking the lead to report to CQC and the local authority of any concerns and keep the Registered Manager informed
  • Develop KPIs and monitoring systems to demonstrate quality, compliance, and performance across all services the Trust provides
  • Create and complete internal audits to ensure quality and compliance across the Trust is being met
  • Work with the relevant departments to create action plans for improvement and monitor against KPIs
  • Create, review and support departments in the creation of risk assessments
  • Develop and maintain an organised version control mechanism for policies and procedures of the organisation and where necessary make changes to policies and procedures
  • Collate and maintain the Business Continuity Plan and Risk Register, ensuring that they both accurately reflects the business risks and designing solutions to mitigate those risks
  • Work with the Head of Care & Commissioning and HR Manager to ensure training and development needs of the workforce adhere to relevant guidance, legislation, and regulations
  • Ensure the Facilities Department develop and continually improve audit tools for the purpose of measuring compliance against health and safety standards and legal requirements across the Trust’s estate
  • To actively participate in complaint management process resolving problems for users and their relatives by acting quickly when they occur and understanding investigations
  • To lead on improvements in service delivery and performance based on stakeholder feedback and information from the tenant’s forum working closely with the Head of Care & Commissioning
  • Work with and support the Activities and Events team to ensure that all activities and events are fully compliant with legislative and regulatory requirements including health and safety, adult and children safeguarding and the General Data Protection Act (GDPR)
  • To ensure risk assessments are reviewed following any accident or incident
  • Lead on all GDPR processes, requirements and legislation across the Trust ensuring that we remain compliant
  • Provide robust advice on complex information handling issues to ensure service areas meet the requirements of the General Data Protection Regulation and Data Protection Act 2018.
  • To support Information Asset Owners in this regard within their areas of responsibility ensuring they are storing all data including photographs in line with the principles of the GDPR.
  • To complete the Information Governance Toolkit



  • To attend management meetings
  • To provide professional leadership to all staff and volunteers across the Trust.
  • To be involved with the recruitment or management of the Area Managers where required
  • To attend other meetings as and when required
  • Work closely with the Care Team to ensure that all compliance and performance standards in care delivery are met to a high standard
  • To provide reports on governance, quality, and compliance to the Operations Director
  • To review policies and procedures in relation to your areas of responsibility.
  • Maintain detailed, accurate and up to date records as appropriate for CQC, Local Authorities and the Wilberforce Trust
  • To take part in the out of hours on-call support on a rotational basis.



  • To manage their time effectively
  • Develop and maintain good working relations with all Wilberforce Trust staff
  • Promote good employment practices, equal opportunities, and welfare in accordance with Trust policies, including disciplinary and grievance procedures
  • To have the flexibility to work outside office hours as activities and events require.
  • Ability to deliver difficult improvement requirements in a constructive way
  • Investigation and interview skills
  • Forensic auditing and reporting skills
  • To work independently to tight deadlines
  • Always uphold the values of The Wilberforce Trust
  • Support and advise the executive team by providing accurate and timely reports to support decision-making and to inform the Trust of performance against plans
  • Build constructive and open working relationships with all service users of the Trust to ensure a high-quality experience – and invite feedback to inform future developments
  • Develop and nurture successful working relationships with external partners
  • To represent the Trust as required
  • Thorough understanding of ethics, regulations, and laws
  • Working with management, regulators, and board members
  • To undertake such other duties as the Chief Executive or Trustees may reasonably require from time to time

The above job description is for guidance only and is not contractual. The Management and Board of Trustees reserve the right to alter, delete or add any part after consultation


If you are interested in this position please submit your CV and cover letter to applications@wilberforcetrust.org.uk with the subject Head of Compliance, Governance and Quality.

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The Wilberforce Trust is dedicated to helping those with visual impairment, sight loss, hearing loss and other disabilities across York, North Yorkshire and the surrounding areas.