Area Manager

Job Description

  • Job Title – Area Manager
  • Responsible to – Service Delivery and Care Contracts Manager
  • Responsible for – Support workers
  • Salary – £30,000
  • Hours – 38hrs per week

Place of Work

Based in York at the Trust’s Head Quarters but as an Area Manager covering the Trust’s supported living services across the York and Tadcaster area there will be a requirement to work from various locations within the Trust.

Purpose of Job

This role is to ensure the provision of support services enable people with visual impairments and additional disabilities to live safely, whilst maximising their independence and with dignity within the community.

To support the Service Delivery and Care Contracts Manager and the Compliance and Performance Manager in ensuring a high quality of service is provided, which is fully compliant with legislative and regulatory requirements including: CQC standards, Health and Safety, Medicines Act, MCA, Adult Safeguarding and the Data Protection Act.

Main Duties

  • Report to the Service Delivery and Care Contracts Manager
  • To participate in the on-call rota for out of hours support
  • To complete monthly audits which will ensure each service is compliant with the statutory requirements as a registered service in line with CQC standards and KLOE’s
  • Providing updates via the computerised database to the Compliance and Performance Manager on a wide range of internal audits, accidents, incidents, enquiries, complaints and compliments
  • Ensure the services are fully compliant with CQC and statutory requirements by: ensuring actions from internal audits are implemented and imbedded into services
  • To provide input into the quarterly report completed by the Compliance and Performance Manager to the Board of Trustees
  • To review policies and procedures in relation to compliance as and when required
  • To ensure that services within the Trust maintain accurate and up to date records as appropriate for CQC, each Local Authority and the Wilberforce Trust
  • To work alongside the Compliance and Performance Manager to ensure the services are fully compliant with CQC and statutory requirements as a registered service
  • To work as part of the Care Team and liaise with and report to colleagues on a regular basis regarding the progress of existing services
  • To ensure that tenant outcomes in line with the Care Act including; health and wellbeing, social and recreational and educational, have been identified whilst promoting and monitoring these outcomes alongside support staff
  • To ensure that staff are evidencing that they are actively promoting and supporting tenants to maximise their independence enabling them to lead fulfilling and meaningful lives
  • To work with the Compliance and Performance Manager to ensure that all tenants within services have a record of consent in regard to the areas of support they receive or that there is up-to-date assessments of capacity and best interest meeting decisions in place
  • To work with the Service Delivery and Care Contracts Manager in ensuring that the all required records are in place including the support plan and risk assessments

Management

  • To provide professional leadership to all staff in the Support Worker role and across the Trust
  • Direct line management for a group of support workers based within multiple sites
  • To provide support and guidance to Support Workers
  • To undertake competency reviews, support and performance reviews and conduct monitoring, investigations and Adult Safeguarding enquiries as directed by the Compliance and Performance Manager
  • To be responsible for ensuring new and existing members of staff complete the Care Certificate
  • To be responsible for the performance and conduct monitoring, investigations and disciplinary of staff
  • To maintain regular supervisions and annual appraisals of support staff
  • To be involved in the recruitment of support staff in relation to the completing of interviews as required
  • To liaise with the Rota and Training Officer regarding the completion dates of new starter competencies
  • To attend monthly Care meetings
  • To support the Befriender Volunteers that are visiting their services by ensuring they are comfortable in their role, aware of procedures in the service and by holding 6 monthly befriender group sessions

Communications

  • Ensure effective and timely communications so that key messages are conveyed to employees and other stakeholders in a consistent way
  • Promote mechanisms to seek out, listen to and respond to the views and ideas of managers, employees, partners and other stakeholders (particularly customers of the Trust) in order to measure that services are relevant, responsive and truly focused on meeting identified needs

General

  • To work with the Compliance and Performance Manager to address areas of non-compliance within the Trust services
  • To complete health and safety reviews and audits alongside the Facilities and Estates Officer
  • To liaise with family members, staff and tenants as part of the tenants reviews
  • To ensure all legal obligations incumbent on employees of the Trust e.g. in respect of health and safety and as a Manager to ensure the Trust meets its legal obligations to employees, service users, external regulatory bodies and the general public
  • To agree with the Service Delivery and Care Contracts Manager in regards to who is attending the tenants review ensuring that all documentation is up to date and evidence has been obtained regarding any legal matters e.g. Mental Capacity Assessments, Best Interest and Lasting Power of Attorney, Court Appointed Deputy are maintained
  • To liaise with the MDT team as well as the Service Delivery and Care Contracts Manager and Compliance and Performance Manager in regard to the re-assessment of tenants needs
  • To provide reports on accidents, incidents and audits to the Compliance and Performance Manager
  • To input audit data from various audits undertaken, monitoring actions completed by staff and reviewing database in accordance with the completion of actions
  • To update the Compliance and Performance Manager of any actions implemented and completed within the timeframe given
  • To liaise with the Service Delivery and Care Contracts Manager in ensuring that risk assessments for new tenants are completed and that staff within the Trust have the knowledge to undertake any reviews of risk
  • To ensure risk assessments are reviewed following any accident or incident
  • To ensure support plans are reviewed within the required time frame or when amendments and reviews are required and to provide support and guidance to staff in order for to review support plans
  • To maintain an up-to date competency database

Personnel

  • To manage their time effectively by splitting it across their services
  • Develop and maintain good working relations with all Wilberforce Trust staff and external partners
  • Promote good employment practices, equal opportunities, and welfare in accordance with Trust policies, including disciplinary and grievance procedures
  • To have the flexibility to work outside office hours on occasions as the service requires
  • To work independently to tight deadlines
  • Investigation and interview skills
  • Forensic auditing and reporting skills
  • Always uphold the values of The Wilberforce Trust
  • Build constructive and open working relationships with all service users of the Trust to ensure a high quality experience – and invite feedback to inform future developments
  • To represent the Trust as required
  • Thorough understanding of ethics, regulations, and laws • To undertake such other duties as the Chief Executive or Trustees may reasonably require from time to time

Essential

  • Fully Covid-19 vaccinated
  • Driver – own vehicle
  • Level 5 NVQ is Health & Social Care or the willingness to work towards it

The above Job Description is for guidance only and is not contractual.

If you are interested in this position please submit your CV and cover letter to [email protected] with the subject ‘Area Manager’.

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The Wilberforce Trust is dedicated to helping those with visual impairment, sight loss, hearing loss and other disabilites across York, North Yorkshire and the surrounding areas.